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CLIENT COMMENTS…

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See what our clients are saying…

 

“The word “exemplary” is appropriate here. Bob is not only a true craftsman but an artist, with the finest attention to detail I have ever seen. As well, his compadres are the same. Once the walls and ceilings were opened up, it was apparent a lot of repair work was required, which Bob handled with an undaunting enthusiasm. The original construction was comprised here in many areas of repurposed, flimsy wood (or more accurately tree bark) which had rotted over the years so we were basically supported over the basement with very little to rely on. Due to the sudden and unexpected complexity of the project it went from an estimated time of one month to three months and Bob handled it all as if he had had this same challenge many times before and he probably has. As well, he made sure he explained and showed me everything he was doing, with pictures and video to my phone and evening and even weekend visits. He didn’t deconstruct but reconstructed everything by adding new wood to what was already in place to give the structure reliability and integrity. He also drilled into the basement floor and added a lally column to hold everything up and added new support joists to the second floor ceiling to add a 2 1/2″ raise and support for a sagging roof. He consulted a structural engineer to be sure everything was done right. He also pointed out (with understandable satisfaction) previous projects that were done incorrectly and corrected what he could. For floors, electrical, paint and plumbing we had a mixture of his people and a few I chose but Bob coordinated all their efforts to be sure they worked in synchronization. He even fixed my bicycle…what else can I say?”

Description of work:
I started out wanting a small office and cramped bedroom made into one room, a back room into two walk-in closets as well as renovation of two hallways and a sagging second floor bedroom ceiling in my 1865-built house.

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“Bob and Cory are excellent to work with. Bob knows what he is doing, knows the latest codes and most importantly he knows how to fix it. My job was the opposite of glorious, it was to dig in a crawl space and install 6 footings to raise the interior of my house since it was sinking. Additionally he added insulation and cleaned the crawl space, leaving it in better shape than when he started. Bob not only did a great job installing the footings and columns, he really takes pride in his work. He was careful in raising the floor as to not ruin the kitchen or bathroom. Bob and Cory are really easy to work with and the price is reasonable. I would work with them again in the future.”

Description of work:
Install Footings and Support Columns in Basement

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“We contacted several contractors for quotes and ultimately went with Bob Batchelder. He was responsive to my request to come out for a quote and continued this throughout the duration of the job. He gave a fair and justified price for the job up front as well as was willing to discuss the reasons for the costs and his approach to the work. He told us up front that the price may change if there were no concrete footers under the existing columns (which we suspected there were not given the age of the house), and then was very clear on the amount of time and money to put them in once he confirmed they were in fact missing. He managed all of the necessary permits and inspections in our town and completed the work in the time frame he estimated. Overall he and his assistant Corey were very professional and kind, and I would absolutely recommend him and plan to use him again for future projects at our home.

Bob helped us out of our very difficult situation by working with the inspectors in our town to make sure everything was done correctly and by the book. His work is extremely high quality. His price is fair because you are paying for good work and he sticks to it with no big surprises at the end. He made our basement look beautiful! Everyone who comes over can not believe the transformation. We added two small rooms and a full bath. We also really appreciated the work of his assistants, Cory, and the tiler, Toni. We only wish we had started with him in the beginning.”

Description of work:
Bob came highly recommended by a family member. When we first met with him, we explained our situation: we had started a basement remodel the year before the contractor we had hired and paid 50% hadn’t gotten the correct permits and had sort of disappeared on us. It was a mess! We needed help to figure out the permit situation and to finish the basement (and re-do parts that had been done incorrectly).

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“Bob and Corey were fantastic. Their work was thorough and really well done. Bob will explain everything he is doing and why he is doing what he is doing. They completed a completely new deck and stairs for my side entrance to my house, and fixed the garage inside and out. He contracted out the garage door replacement and some of the siding work, that work was well done too. The work they did looks 100% better than the originally damaged garage/steps. He is very responsive to phone calls and he and Corey were generally nice people to work with. They spent time doing the work correctly vs. rushing to just get it done and moving to the next job. I am not easily pleased, but they deserve this review and I look forward to working with them again in the future.”

Description of work:
Repairs were needed for my deck/stairs, siding and garage outside and inside.

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“Both of my upstairs bathrooms were in terrible shape, but I had no idea how terrible until Bob gutted them. Bob walked me through every step of the way, pressured his subcontractors to come in and get the work done, showed up exactly when he said he would, and never, ever disappeared to work on someone else’s job,. Because I had so much water damage, there was much more work than I anticipated, but I never for an instant felt that Bob was doing work that didn’t needed to get done. He made sure that everything he did was necessary. Bob is so honest and decent. The bathrooms are so well made and beautiful. I always felt that I got what I paid for — excellent work. Thank you, Bob.”

Description of work:
Two bathrooms completely gutted and redone

 

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“The finished job is outstanding and the entire experience was very positive.”

Description of work:
Full bathroom remodel

 

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“It was superior like in the name. Bob comes when he says, does phenomenal work. IT isn’t the cheapest we have ever has, but fair for sure. finishes and starts on time. He negotiates with insurance companies and gets a fair value. I would highly recommend them.”

Description of work:
Room addition and some general updates.

 

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“Bob Batchelder is an amazing contractor. I can’t imagine a better choice for a homeowner looking to get the most value for their investment. At first glance he’s not the cheapest, but when we compared his proposal to those from other respected builders, we found that he had included contingency amounts (fully refundable if not needed) for plumbing and electrical problems he anticipated in bringing our 90 year old home up to code. His proposal also assumed quality materials and methods appropriate to our home and market, where others had cut corners. He won’t try to up-sell you with trivial enhancements, but he insists on quality and is not willing to produce a sub-standard result. During the course of our project Bob proposed cost effective ways to fix other problems and make other improvements. He wasn’t pushing to increase the project scope, but hate’s to ignore problems that can be fixed more cheaply during construction than later. For example, after tearing out the ceiling of our downstairs bathroom he noticed that the slope of the now exposed upstairs bathtub drain was too shallow by several degrees and would not drain properly. We confirmed that it had been a problem for years. He saw the problem, his plumber fixed it easily, and our monthly draino budget has gone to zero. We have numerous similar examples of things he fixed or improved because he is experienced, alert, and cares about quality. Scheduling: Through the worst winter Boston has seen Bob kept our project on track. The success was in part because he’s an experienced planner, realistic, honest with himself and his customers, and driven to deliver. If he says he can do it, he will. His network of experienced tradesmen is another success factor for him. They want to work with him. They know he expects quality work, and they appreciate the opportunity to do things right. They call him “Quality Bob”! They know he meets his schedule commitments and expects them to do the same. They show up on time and do excellent work. Bottom Line: Bob is a great craftsman and problem solver, and he’s a fun to work with. My wife and I are always happy to see him. How many people can say that about their contractor? But in the end for Bob it’s about delivering value. Everyone who’s seen our remodeled home is blown away by the result. Everything is square, everything lines up, there are no squeaks or mistakes we have to look at and try to forget. If we sold today I’m convinced we’d get back every penny we’ve invested and then some, but the house is so nice now we have trouble thinking that way. By the way, with respect to those contingency amounts in the proposal, Bob was a little high on plumbing and a little low on electrical. It was a wash. The other contractors would have presented these as unanticipated expenses necessary to meet current building codes. With Bob there were no surprises.”

Description of work:
Complete remodel of kitchen and adjacent half-bath. Partial remodel of dining room, downstairs and upstairs hallways. Work included new walls with foam insulation, new cabinets, granite counters, new windows, new doors, new ceilings, new hardwood and tile floors, new electrical and plumbing, refinish existing hardwood floors, update existing electrical and plumbing to code, install external kitchen and bath power vents, numerous interior and exterior repairs.

 

*  See more reviews at Angies List

 

Contact us at 1-978-815-4723 to get started!

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